Shipping Policy

Free Shipping on Every Order

Free shipping, always. Every single order ships free—no minimum purchase, no hidden fees, no exceptions.

We believe that getting relief should be straightforward from the very first step. That’s why we include free standard shipping on all orders, automatically applied at checkout.

Order Processing

After you place your order, our team needs a short window to verify payment, pick, and pack your items before they head to the carrier.

Processing time: 1–3 business days (Monday through Friday)
Orders placed on weekends or public holidays are processed on the next business day
You will receive a shipping confirmation email with your tracking number as soon as your order leaves our facility

Delivery Timeline

6–12

Business days estimated total delivery time from order date

Once your order has shipped, standard delivery takes 5–9 business days. Combined with our processing window, your estimated total delivery time is:

Processing: 1–3 business days
Transit: 5–9 business days
Total estimate: 6 to 12 business days

These are estimates, not guarantees. Actual delivery times may vary due to carrier volume, weather, or other factors outside our control.

Shipping Zones

We currently ship to the following destinations:

Mainland Spain (Península)
Balearic Islands

We do not currently ship to the Canary Islands, Ceuta, or Melilla. We are working to expand our shipping coverage—check back for updates.

If you are outside our current shipping zones and would like to place an order, contact us and we will do our best to assist you.

Tracking Your Order

Once your order ships, you will receive an email containing:

Your tracking number
A direct link to the carrier’s tracking page
Your estimated delivery window

You can use this tracking number at any time to follow your package in real time. If you do not receive a shipping confirmation within 3 business days of placing your order, please check your spam folder first—then contact us if needed.

Delays & Address Issues

If Your Package Is Delayed

Occasional delays can occur due to high carrier volume, weather events, or circumstances outside our control. If your package has not arrived within 15 business days of your order date, contact us and we will investigate on your behalf.

Incorrect Shipping Address

Please double-check your shipping address carefully before completing checkout. We are not responsible for packages that are delayed, returned, or lost due to an incorrect or incomplete address submitted at the time of ordering.

If a package is returned to us due to an undeliverable address, we will contact you. A re-shipping fee may apply for the second delivery attempt.