Privacy Policy

Introduction

Nuvora (“we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what data we collect when you visit our store, how we use it, and what rights you have.

By using our website or placing an order, you agree to the practices described in this policy. We will never sell or rent your personal data to third parties—period.

Your data is yours. We collect only what is necessary to run our store and fulfill your orders. Nothing more.

What We Collect

When you interact with our store, we may collect the following categories of information:

Information You Provide

Contact details: name, email address, phone number, billing and shipping address
Order information: products purchased, order value, payment method (we do not store card numbers)
Messages and correspondence you send through our contact form

Information Collected Automatically

Device and browser data: IP address, browser type and version, operating system
Usage data: pages visited, time spent on site, referring URLs, click patterns
Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including payment processing and shipping
To send order confirmations, shipping updates, and purchase receipts
To respond to your questions and provide customer support
To improve our website, product offerings, and overall customer experience
To comply with applicable legal and regulatory obligations
To detect and prevent fraud or unauthorized access

We will only contact you for marketing purposes if you have explicitly opted in. You may unsubscribe at any time.

Sharing Your Data

We do not sell your personal data. We share it only with trusted service providers who are contractually bound to protect it:

Shopify Inc. — our e-commerce platform. Shopify hosts our store and processes transactions. View Shopify’s Privacy Policy.
Payment Processors — to securely handle your payment. Card data is processed directly by the payment provider; we never see or store your full card number.
Shipping Carriers — your name and address are shared as required to deliver your order.
Analytics Providers — anonymized data to understand site performance and improve the shopping experience.

All third-party processors operate under data processing agreements and may not use your data for their own commercial purposes.

Cookies & Tracking

Our site uses cookies—small text files stored on your device—to make the site work properly, remember your preferences, and understand how people use our store.

Types of Cookies We Use

Essential cookies: Required for the site to function (e.g., shopping cart, session login)
Analytics cookies: Help us understand traffic patterns and improve performance
Marketing cookies: Used to deliver relevant ads based on your browsing behavior (only with your consent)

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our site.

Your Rights (GDPR)

If you are located in the European Union or United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

Right of access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your personal data (“right to be forgotten”)
Right to restriction: Ask us to limit how we process your data
Right to data portability: Receive your data in a structured, machine-readable format
Right to object: Object to data processing based on legitimate interests or direct marketing

To exercise any of these rights, contact us through our Contact page. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority at any time.

EU residents may also use the Online Dispute Resolution platform: ec.europa.eu/consumers/odr

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy. Typically:

Order and transaction records are retained for up to 7 years to comply with tax and financial reporting obligations
Customer support communications are retained for 2 years after the last interaction
Marketing consent records are retained until you withdraw consent

When data is no longer needed, we securely delete or anonymize it.

Security

We implement industry-standard security measures to protect your personal data, including encrypted connections (SSL/TLS), access controls, and secure data storage through Shopify’s infrastructure.

While we take every reasonable precaution, no method of data transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and to contact us immediately if you suspect unauthorized activity on your account.

Privacy Requests

For any questions, concerns, or requests related to your personal data and privacy rights, please reach out to us through our Contact page.

We are committed to resolving your concerns promptly. If you are not satisfied with our response, you have the right to contact your local data protection supervisory authority.